UnclaimedBaggage.com is a legitimate business that has been operating for over 50 years, selling lost luggage items legally acquired from airlines. Despite its strong history and physical store presence, there are concerns regarding product quality, reliability, and customer service.
In this article, we will explore its legitimacy, address scam allegations, and discuss why some buyers find it unreliable.
What is UnclaimedBaggage.com?
UnclaimedBaggage.com is an e-commerce store that specializes in selling lost and unclaimed baggage items purchased from airlines and travel companies.
The company claims to offer a “treasure hunt” shopping experience, where customers can find a wide variety of items, including clothing, electronics, accessories, and more, at discounted prices.
It markets itself as a sustainable retailer, giving unclaimed items a second life while also donating and recycling a significant portion of the inventory.
The Legitimacy of UnclaimedBaggage.com
A Business with a Strong Foundation
UnclaimedBaggage.com was founded in 1970 by Doyle Owens, who started the business by purchasing unclaimed baggage from a bus company and reselling the items.
Over time, the company established partnerships with major airlines, making it the only retailer of lost luggage in the United States. This long history and direct airline partnerships validate its authenticity.
Physical Store and Public Recognition
Unclaimed Baggage operates a large retail store in Scottsboro, Alabama, covering an area of more than a city block. The store attracts over one million visitors annually from across the U.S. and beyond.
Its presence in mainstream media, including The New York Times, The Wall Street Journal, and The Oprah Winfrey Show, further cements its credibility.
Commitment to Sustainability
The company follows a sustainable business model, ensuring that unclaimed items are resold, donated, or recycled instead of being discarded.
Through its Reclaimed for Good initiative, a significant number of items are donated to charity, reinforcing the company’s ethical commitments.
Addressing Scam Allegations
Selling Stolen or Lost Property?
A frequent criticism is that Unclaimed Baggage sells stolen goods. However, airlines follow legal protocols before selling unclaimed baggage.
Once a passenger is compensated for lost luggage, ownership is transferred to the airline, which then sells the items to Unclaimed Baggage. This process ensures legality, but the ethical implications remain debatable.
Quality and Condition of Products
Many customers complain that product descriptions do not match reality. While some items arrive in excellent condition, others have significant wear and tear.
Unlike traditional retailers, Unclaimed Baggage does not always guarantee brand-new or fully functional products. This inconsistency makes purchasing from them a gamble, especially for electronics.
Issues with Electronics and Activation Locks
One of the biggest concerns involves electronic devices. Customers have reported receiving locked devices such as Kindles and iPhones that were unusable due to previous owners marking them as lost or stolen.
The company does not check for activation locks, making it risky to purchase gadgets from them.
Return Policy and Customer Service Complaints
Unclaimed Baggage’s return policy is another point of contention. Customers must pay for return shipping, even for defective products.
Many have found this unfair, especially when dealing with items that arrived in non-functional condition. Several reviews also mention slow customer service responses, making the resolution process frustrating.
Why UnclaimedBaggage.com May Be Unreliable
Inconsistent Product Quality
Since Unclaimed Baggage acquires goods from various sources, the condition of items varies widely. Some products may be practically new, while others may be damaged, missing accessories, or heavily used.
The lack of uniform quality control makes it difficult for buyers to trust every purchase.
Limited Product Verification
Unlike traditional refurbishers, Unclaimed Baggage does not thoroughly verify electronics. Many buyers have received gadgets that are locked, reported stolen, or simply defective. Without a clear warranty policy, this makes buying high-value items risky.
Ethical Dilemmas Around Buying Lost Items
While Unclaimed Baggage follows legal procedures, some consumers feel morally uncomfortable purchasing items that once belonged to someone who lost them. The idea of profiting from another person’s misfortune is a turnoff for some shoppers.
Better Alternatives for Similar Products
For consumers looking for used electronics or discounted items, there are more reliable options than Unclaimed Baggage.
Platforms like Amazon Warehouse, eBay, and Woot offer refurbished and used products with stronger return policies and buyer protections. This makes them a safer bet for customers worried about quality control.
Final Verdict: Is UnclaimedBaggage.com Worth It?
UnclaimedBaggage.com is a legitimate business with a fascinating concept, but it comes with risks. Customers looking for unique finds at discounted prices may enjoy the experience, but those seeking reliable electronics or guaranteed quality may want to shop elsewhere.
While it is not a scam, buyers should be aware of its limitations before making a purchase.
Frequently asked Questions
Is UnclaimedBaggage.com a scam?
No, UnclaimedBaggage.com is not a scam. It has been in business for over 50 years, operates a physical store, and partners with major airlines to acquire unclaimed luggage legally.
Is it legal for Unclaimed Baggage to sell lost luggage items?
Yes, airlines follow legal protocols before selling unclaimed luggage. If a bag remains unclaimed for a specific period, ownership transfers to the airline, which then sells it.
Are electronics from UnclaimedBaggage.com reliable?
Electronics from UnclaimedBaggage.com can be hit or miss. Some work fine, while others may be activation locked, defective, or missing parts.
What is the return policy of UnclaimedBaggage.com?
Unclaimed Baggage offers a 21-day return policy, but customers must pay for return shipping, even for defective items.
Does UnclaimedBaggage.com test its products before selling?
The company tests basic functionality, but they do not check for activation locks on electronics, making certain purchases risky.
Can I visit Unclaimed Baggage in person?
Yes, Unclaimed Baggage has a physical store in Scottsboro, Alabama, where customers can browse and purchase items directly.
Why do some customers call Unclaimed Baggage a scam?
Some customers feel misled by product descriptions, receive defective or locked electronics, or experience poor customer service, leading them to label it as a scam.
Should I buy from UnclaimedBaggage.com?
It depends. If you are comfortable with used items and occasional risks, it may be worth it. However, for electronics or high-value purchases, consider more reliable alternatives.
